DirectRx Pharmacy
DirectRx — Patient Care Marketing
Streamlining patient order processing and support in a fast-paced healthcare pharmacy.
DirectRx is a pharmacy where marketing meets care: every patient interaction shapes how people feel about the brand. My role was to make that experience fast, accurate, and human.
The challenge
Process patient orders at speed and scale without dropping accuracy or compliance.
What I did
- End-to-end order processing — compliant and accurate every step.
- Personalized support — resolving concerns quickly and clearly.
- Data quality — maintaining and optimizing a 1,000-record patient database.
The results
- 95% of issues resolved within 24 hours.
- +15% data accuracy through careful quality control.
Operational efficiency, analytical problem-solving, and teamwork in a fast-paced healthcare environment.
Gallery
